Support Center

We help you search, book, and manage hotel stays worldwide — with clear policies and fast responses.

24/7 Assistance

Live chat and email for active bookings. Typical reply under 10 minutes.

EN + 8 languages

Safe & Transparent

Secure checkout (PCI DSS), GDPR compliant. Clear rates and policies.

Verified properties

Manage Bookings

Change dates, guest names, or request extras right from your account.

Free cancellation on many rates

Service Highlights

What you can expect when booking with Golden Travel.

Cancellations

Many rates allow free cancellation up to 24–48h before check-in. Always check the specific policy at checkout.

Modifications

Date and name changes depend on hotel rules and availability. Manage changes in “My Bookings”.

Taxes & Fees

We show full prices upfront. Some local city taxes may be payable at the property on arrival.

Payments

Major cards and selected wallets supported. Refunds are returned to the original payment method.

Special Requests

Add requests (cribs, shuttles, late check-out) during booking. The hotel confirms availability.

Priority Support

Active or same-day bookings get priority routing in chat/phone to solve issues fast.

Contact Channels

Live Chat

Best for urgent questions about an active booking. Available 24/7.

Email

For documents or non-urgent requests. Typical reply within a few hours.

info@innzyroom.com

Contact Support

Provide the details below and we’ll get back to you as soon as possible.

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If your request is about an existing reservation, include the booking ID.
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Prefer email? Write to us at info@innzyroom.com.